Please assist!

I have not felt so angry and frustrated in a very long time.

I am a loyal client of Cell C for many many years. I have never missed one payment and have more than one contract with them. On the 29th of May I telephonicaly upgraded my daughter's contract. The consultant confirmed that they have the phone I want in stock and that it will be delivered via courier by end of following week. On 4 June I phoned again to say I have not received and is just concerned, since I will be at work when they deliver in next week . The very kind consultant told me not to worry since anyone can sign for phone on my behalf if I am not home. No problem. I was satisfied.

On 12 June I phoned again to enquire. This time the consultant told me they currently have no phones in stock. I now had a problem since this is contradictory to what I was told when I first upgraded. I was then told that they receive stock weekly and my daughter's phone will be delivered as soon as they receive the stock. Not very happy but I accepted the explanation. Once again very friendly consultant. On 25 May I phoned AGAIN, since my youngest was very unhappy. Her sister received her upgrade phone at Telkom instore immediately and she is still waiting for hers. I phoned SIX times. Each time I go through ALL the prompts to get to the retention dept. Each time I am cut off and forwarded directly to the prompt to rate their service!! The seventh time I got through after phoning from my landline. After having to explain my whole story AGAIN this gentleman told me he cannot confirm when they will receive stock, but hopefully in July. He then suggested I cancel the upgrade so I can go instore to do the upgrade there, which I then did. He told me I must please give it 24 hours for the cancellation to reflect on the system. He also said he will get back to me to confirm cancellation. Also very friendly. I am still waiting for his call..... In the meantime I started phoning stores in my area to find out if they have the phone I want in stock. On 30 June I found a store that has a phone for me. I begged the lady to keep the phone. I will come and do the upgrade 1st of July. The 1st I was there when the store opened. When she checked the number on the system, low and behold, contract not cancelled!!! ONE WEEK after I was told it will reflect cancellation within 24 hours! She phoned and the consultant wanted to speak to me. I have to admit by that time I was not friendly at all anymore and insisted to speak to a supervisor. Only to be cut off!!!! I went home to phone again. The very kind lady in store committed to keep the phone for me. At home I phoned. Explained the whole situation. AGAIN. Only to be told upgrade NOT cancelled. I cancel AGAIN. I get told that it will take 24 hours to reflect on the system. AGAIN. The consultant confirms that if I go in store Saturday morning I will be able to do the upgrade. After THAT conversation I get a knock on my door. PHONE delivery, for a contract I cancelled! I explain situation. Courier tells me rather not to sign for the phone since I cancelled. I phone Cell C. Consultant tells me not to worry. Upgrade will automatically be cancelled because I did not sign for phone. This morning (Saturday) I phone Cell C store to confirm that I am on my way to collect the phone. Lady quickly checks number to confirm cancellation. NONE!

I am so absolutely irate! I phone Cell C Customer Care AGAIN!!!! Ask for supervisor. Get cut off. Phone AGAIN. Told supervisor will phone me back in 15 minutes. I phone back one hour later. Tell my story AGAIN. Put through to supervisor. Tell my story AGAIN. Supervisor's response:" I hear you, sorry for the inconvenience, a cancellation takes 30 days" ?????So who is lying to me and who is telling the truth??? He cannot give me the answers I need. He cannot resolve my problem since retention department not operating weekends. I ended the call. Problem not solved and I have to deal with sobby teenager.

If I could give a zero star rating, I would.