1 reviews | Active since Apr 2017

06 Apr 2017, 10:50

Please assist as i am desperate

<p>Hi All.</p> <p>Ok My story is probably heard alot and i understand that you have to take a tough stance against non payment, please just take a moment to read my email.</p> <p>In November last year we decided to move into a house with my mother in law as my father in law passed away from cancer and we did not want her to stay alone.<br />only problem was we are a household of 4 and the space was very small.</p> <p>We had to make a tough financial decision to build on to accommodate my children aswell.<br />What this entailed is that my other financial commitments will suffer as a result but ive always kept my account up to date with double debits done on two occations, i was never behind for more than a month.<br />For this i apologize, through all this late payments you have accommodated me accordingly and for this i thank you very much, last moth witch was the last month of construction ,we also payed our last payment to the contractors.<br />But they decided to deduct their due on the 25th and not the 28 as we agreed, and as a result my cell c debit order was returned and my services suspended.<br />I understand why it was suspended but my very livelihood depends on my data connection, i work on the android platform as we have to do demonstrations on an application. Without the capability i cannot make money and therefore cannot pay my accounts or support my family, i would have gone to prepaid but at this stage with my savings exhausted and no money in the bank this wont be an option. please please re activate my account i have made arrangements for my account to be double debited on the 25 April, and there after my account will be paid every month as ive been doing for the past 8 years of being a loyal client of cell c. </p>

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Replies (4)
Cell C
Cell C's reply06 Apr 2017, 10:59
Official

We have requested one of our team members to contact you and assist with this matter.

Communication will follow shortly.

Regards

Cell C | PN

's update06 Apr 2017, 11:04
Reviewer Update

wow that was fast, did you actually read my message?

's update06 Apr 2017, 12:52
Reviewer Update

Wow, i am truelly blown away.... thank you for having a heart and understanding my predicament.

Its not common to get a service provider with heart, well done guys. My services has been reactivated and i can do my work..

Cell C
Cell C's reply07 Apr 2017, 08:00
Official

You're most welcome !

We continuously strive to keep our customers happy and satisfied.

Enjoy your day.

Regards

Cell C | PN