Plan changed to something else as what was agreed to

What a struggle to get to a person to assist you in their customer care call centre!. Have to be transferred from one to the other person and dealing with bad lines, holding on and then finally being cut off, just to call again and explain the same problem to someone else. Then being transferred again and the cycle continues.... Received a message early 2022 that my sim-only month to month will expiry? Saw a deal on their website and call to change the account / plan to the 2GB Sim-only month to month for R99 pm in January 22. Since then they charged me R149pm and since then I tried to make contact with no positive outcome. Call centre agents that don't listen, talks over you, transfer and cuts you off.

Really not a great company to deal with when you have issues or want to upgrade / change plans as they sign you up for something else you agree on and then the uphill battle of trying to make contact to correct it.