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Franscena C

1 reviews | Active since Aug 2018

08 Nov 2018, 15:34

****ed with Cell C again!!!!!!

So once again an problem with Cell C so i had previously complained about my banking details being changed without my consent and then now im back to do a claim since September and ive had no success why coz once again my insurance was moved over to my upgrade whilst i was still in contract with my first phone now ive been told i cant claim. Im totally furious and ****ed at the way Cell C has handled this upgrade and my claim i need to call around to find out what has happened even c insurance cant give me information as to what is going on and this is all because of an upgrade .

0
Replies (7)
Cell C
Cell C's reply08 Nov 2018, 15:58
Official
Good afternoon Franscena

We have requested one of our team members to investigate this matter and assist.

Do expect communication and be assured that this matter will be sorted.

Regards
Cell C | PN


Best regards,

Cell C
Cell C's reply09 Nov 2018, 16:07
Official
 Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist. 

Please respond to his email and he will gladly assist. 

Regards 
Cell C | PN 

 

Best regards,

FC
Franscena C's update10 Nov 2018, 09:45
Reviewer Update
I sent an email the same day a call was attempted to me and no response yet so il wait im just totally ****ed with cellc, you have really made me out to be some1 i wish not to be infront of ppl coz of all the bull**** i must go through the chasing i must do to resolve things *** man this wa never my request
Cell C
Cell C's reply12 Nov 2018, 16:02
Official
Maropeng has been in contact with you to assist with this matter. He confirmed that your banking details have been updated and has escalated the matter to C surance for further assistance. 

Regards
Cell C | PN

Best regards,

FC
Franscena C's update16 Nov 2018, 23:27
Reviewer Update
When i took the phone in i was just told they would fill the page out for me regarding the claim etc and i wasnt given no ticket numbers etc I haven’t had a call back from cellc this whole week about what is gng on from the store or the same place it was supposed yo be escalated to feom Moropeng. im totally ****ed up ****ed and honestly i wanna cancel everything and I certainly will be going to the store for this to be done. Coz cellc doesnt give a **** and will only react once you show them that hey om still here I haven’t forgotten totally bull**** a call listening doesnt take a week and it long due now coz i must spend my time sorting out **** that wasnt a problem to start off with Waste of my ****en time really cant believe such **** service
FC
Franscena C's update24 Nov 2018, 07:50
Reviewer Update
Please dont even solve the query im done with it just return my phone and ill return yours please asap coz im about to cancel my debit order now aswell. You took me for a fool and ive been waiting what 3 weeks now for this and no call after 2 week straight, you really crazy i dont want your contract nothing
FC
Franscena C's update08 Mar 2019, 01:54
Reviewer Update
So its match now and is still have had no results almost a year since I processed the first claim on my phone. I am yet to get a call from cellc managers in the n1 city store and the department that actually deals with the claim. I know without a system infrontbof me what went wrong but seems like even some1 behind the pc cant figure that out. Call me asap coz i need to take this further and i would love to know what steps i can take