ZS
Zikhona S

1 reviews | Active since Jul 2018

30 Aug 2018, 08:46

****ed of customer

What a disappointing service I received at the Cell C Howard Centre Store.

Last Friday on the 24th September I took up a Wifi Contract which was one of those Friday specials. That day I only used for a hour the following day on Saturday I was not able to use I then called the calling centre I was transfer to IT did all the thing they said I should do , it still didn't work. There is no signal it does not work on my phone as well. Call centre says the pin is activated. I then told the store about this I was told that they will get back to and this was Monday. Guess what no one called back imagine having a wifi route contract and not being able to use it. Tuesday I call again noone gets back to me I ended up emailing the store. I was then told to come back and do a sim swap how ****en ridiculous. So now they must inconvenience me in all of this . Wednesday they asked for my sim number and they will call back and noone does call back I call myself as usual. Now I have been told that the Manager says that I might used up all the data imagine 40GB used up in an hour and yet again they promise to get back to me.

Today is the 30th August 2018 I have been with out data since last Friday and Cell C does not seem to give a **** in all of this.

Noone was has called me to sort this out a very simple thing not in the Manager of that store has not bothered to call after I emailed a complaint which show they don't value me at all.

I will not be paying anything this month at all please note that and if this not sorted out today cancel the **** contract.

Contact number : ********** 250

0
Replies (4)
Cell C
Cell C's reply30 Aug 2018, 09:21
Official

Good morning Zikhona

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

ZS
Zikhona S's update30 Aug 2018, 12:24
Reviewer Update
Thank you for getting back Complaints Team. Yes today is the seventh day seven days wasted calling Cell C to fix a problem you guys had enough time to sort this out. Now the store calls me they dont even apologise at all they tell me to go to another store I said no. That is not good enough you guys now nothing customer service what so ever how can you inconvenience a customer so much and yet expect them to go up and down again. I even asked for someone to come to me here work and you tell me you don't do such things. I wish I took a contract with Vodacom they will never put me through this and they value a customer. This is pathetic service I am cancelling this contract now.
Cell C
Cell C's reply30 Aug 2018, 12:30
Official

As per communication, Lungile will revert back with a way forward.

Regards

Cell C | PN

Cell C
Cell C's reply31 Aug 2018, 10:48
Official

As per feedback, you have been assisted with the SIM swap at the store.

Regards

Cell C | PN