Hellopeter
Share Your Experience
SG
Sindile G

1 reviews | Active since Apr 2018

23 Apr 2019, 16:18

****ed client

I was called by the Cell C sales consultant, selling me the DATA contract and I liked it. I advised him that I get paid on the 25th of the month and he told me that they do not have an option for the 25th, they have for the 28th, we then continued with the 28th of the month. I have been transferring the subscription payment into their bank account on the 25th. Now reticently they have deducted R228.00 from my bank account and never asked, last week I was experiencing the signal problem and I called the customer service, that is when I was told that my account is suspended because I owe R69.00. I then asked why was I not made aware of the outstanding balance, there was nothing sent to me nor received a call because they suspend my account. The guy I spoke to then uplifted the suspension.

Today (23/04/2019) they suspended my account and I called the customer service and I spoke to a lady who advised me that they cannot uplift my suspension until I pay the R69.00. I asked her when was the communication sent to me that informing that I have an outstanding balance? when was I notified that the account will be suspended?

You have provided into the app that the next debit order amount will be R3 which I was asking what is for. Now that I was told what was it for I did not have a problem as already Cell C set for the future debit order. I would understand if they suspended the account after they run the debit order and it wasn't successful. I am honestly not taking any more contract with this useless network. Wish that I can cancel my contract. There is a lack of communication from Cell C and decide to toy with the customers.

My suspended number is ********** My contact number is ********** 645

0
Replies (3)
Cell C
Cell C's reply24 Apr 2019, 08:24
Official
Good morning  Sindile 

Apologies for the frustrations you have experienced.  Our team will be in touch to ensure the error is rectified.

Regards
DA

Best regards,

Cell C
Cell C's reply25 Apr 2019, 10:24
Official
Moses provided feedback on this matter.

Regards
DA

Best regards,

SG
Sindile G's update25 Apr 2019, 12:23
Reviewer Update
Hello, Yesterday I received a call from Moses, which I concluded the conversation as dump, Moses was enforcing his opinions over what was the actual terms of the contract. This hasn't been resolved, the *********** Moses, told me that Cell C doesn't call clients to inform about the outstanding balances before they suspend their account. he advised that Cell C do courtesy calls and they are not forced (Not their obligation) to inform their clients before suspending their services. This doesn't make any business sense. I sent an him email yesterday which I have not received any feedback. This is not closed until is looked into, should I not receive any correspondence, I am escalating this matter to the ombudsman. I do not have a problem paying the account, you have already deducted the R66 from bank account today, I have a problem with the principles that Cell C are forcing into their customers as if we are stupid and resolving our issues with the staff that are not equipped with the their terms and conditions and deceiving clients with their opinions. Below is the email I sent to Moses; “From: Sindile Gqaji Sent: 24 April 2019 03:56 PM To: 'sm' Subject: RE: Contract Good day, Moses, Refer to your terms and conditions, clause 6.1.2 that I highlighted in yellow in your attached terms and conditions , which is blatantly stating that "Cell C will notify you before the suspension of Sevices." Was there any notification sent to me before the suspension? As you advised telephonically that your terms and conditions states that Cell C will make a courtesy call, not an obligation to notify their clients before suspending their clients. Kindly advise in which clause in your terms and condition that support your statement? Awaiting for your feedback.”