PINNACLE CONTRACTS Misleading on 0860 numbers

<p>I have to two new contracts 100 PINNACLE CONTRACTS. After I have taken the contracts I wanted to understand my contracts better so I chatted to Yanga Online. I was asking about the 200 extra minutes and to which networks and for how long. The answer was you have 300 minutes a month to any network at any time and this was similar on your site. BUT </p> <p> </p> <p>today we couldn't make calls on the one phone, I phoned customer care and they checked surprise surprise I have reached my limit been reached on out bundle calls (or something like that). I was like NO when dialling *101# , it indicated there is still a 100 minutes left. The agent in form me no because I phone and 0860 number I will be billed normal rates. I was like ***? The lady explained to me I will be billed because it is different line thing that cost and isn't part of normal line/ number. </p> <p> </p> <p>So the agent **** to me, because you don't cover any network at any time!!!!!!! My wife did receive sms but because we switched from prepaid to contract that the sms was related. Even when you call these number , nothing informs you that you will be billed, also you don't receive an sms that you will be billed.</p> <p> </p> <p>I want these extra amount of R250 to be removed from my bill, because I was completely misinformed about when I can use my numbers. Aslo I still haven't receive a copy of my contract!!!!!!!</p>