1 reviews | Active since Apr 2011
Pinnacle Contract Sales Let Down
<p>Hi</p> <p> </p> <p>I have 2 contracts with you guys. I have upgraded one and was going to cancel the other when the cancellation agent made me a month to month retention offer. which I accepted. I recently saw your pinnacle deals and thought of upgrading. I have trying to do this for 3 days now where I get placed speaking to your retention agents who nothing but infuriate me more and more. They offer me no help just when I thought I was getting somewhere guess what I wasn't. Cell C how can I upgrade my contract without the hassle this has already been. If you guys don't want me as a client I am happy to take my business elsewhere.</p> <p> </p> <p>Look forward to hearing from you.</p> <p> </p> <p>Thanks </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
As per feedback, this matter has been sorted.
Regards
Cell C | PN
Best regards,
As per feedback, this matter has been sorted.
Regards
Cell C | PN
Best regards,
Hi Guys,
This matter has not been sorted yet. I have been in talks with numerous agents who are still no where close to resolving this issue. I have requested that a migration be done an escalation has been created. Escalation number ********** 376. I think it was assumed that the agent would resolve my query this was not the result. Reference was recieved yesterday at 9 am no one has contacted me since.
I am only available after 2pm today.
Thanks
Hi Guys,
This matter has not been sorted yet. I have been in talks with numerous agents who are still no where close to resolving this issue. I have requested that a migration be done an escalation has been created. Escalation number ********** 376. I think it was assumed that the agent would resolve my query this was not the result. Reference was recieved yesterday at 9 am no one has contacted me since.
I am only available after 2pm today.
Thanks
Hi Guys,
My contract has been migrated and i have noticed i have not recieved the free bonus minutes that come with this contract why is this so?
Please call me urgently to rectify this.
Thanks
Hi Guys,
My contract has been migrated and i have noticed i have not recieved the free bonus minutes that come with this contract why is this so?
Please call me urgently to rectify this.
Thanks
Hi Guys,
Look i am really frustrated at the incompetence displayed. Please cancel my contract and move me to pre-paid. This level of service is unacceptable. I will take my business to another provider.
Thanks
Hi Guys,
Look i am really frustrated at the incompetence displayed. Please cancel my contract and move me to pre-paid. This level of service is unacceptable. I will take my business to another provider.
Thanks
Hi
I have been trying to get hold of customer service the entire morning. Please can I find out when my last day of my contract is. I have a concern that my package was migrated back to the 50 minutes however today on the first of Nov I seems to be moved.
Can someone knowledgeable sort my account out once and for all.
Thanks
Hi
I have been trying to get hold of customer service the entire morning. Please can I find out when my last day of my contract is. I have a concern that my package was migrated back to the 50 minutes however today on the first of Nov I seems to be moved.
Can someone knowledgeable sort my account out once and for all.
Thanks