1 reviews | Active since Dec 2010
Pinnacle 3
<p>We;ve tried to switch from Vodacom to Cell C with their new Pinnacle 3 package that they've advertised on TV since October.</p> <p> </p> <p>I've submitted my first application for via a consultant Hulda in October already. After a few weeks, I was informed that the form has changed, whereby I've resubmitted another form, 2 weeks thereafter I've asked for feedback only to hear an apology that the forms had change again, I need to fill in a new form again, the package was called Pinnacle Unlimited now and the data on the package was nt 10GB instead of 15GB</p> <p> </p> <p>However, I have submitted yet another application for the Pinnacle Unlmited package, and since 25 November, have not received any feedback except that they are short staffed and she can't to anything about it?</p> <p> </p> <p>I would like to know what happened to my first application forms, and how can you change the data on the forms even though I've submtted one for the Pinnacle 3 with 15GB monthly</p> <p> </p> <p>then of course, why have I not received any feedback? if ths is how you do business, then I'll rather pay money not to be assosiacted with Cell C</p> <p> </p> <p>Regards</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell phoned me twice today.....
1st time to say that someone will phone me
2nd time to ask if someone phoned me...
but nobody phoned me, I have however received a sms this afternoon about an order that was placed at Cell C for me, but I've got no details about it and no-one phoned me or e-mail me
so yet another dissapointing day without any proper feedback......
Cell phoned me twice today.....
1st time to say that someone will phone me
2nd time to ask if someone phoned me...
but nobody phoned me, I have however received a sms this afternoon about an order that was placed at Cell C for me, but I've got no details about it and no-one phoned me or e-mail me
so yet another dissapointing day without any proper feedback......
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
Ok, so a cellphone was delivered at my work as promised. However, now that you've confirmed that Hulda Heyns is not working for Cell C yet, please advise who is my contact person to find out what the status of this application is? what am I supposed to do with the phone if my existing number was not ported yet, what is the status of the request to port the number? when will my vodacom contract be settled?
I've phoned the number on the delivery note today, the lady couldn't help me but took all my details and advised that she'll find someone to phone me back and help me.... nobody phoned yet
I've also been advised to phone 084 140, it's not working well if you're not an exising Cell C client....
Please advise......
Ok, so a cellphone was delivered at my work as promised. However, now that you've confirmed that Hulda Heyns is not working for Cell C yet, please advise who is my contact person to find out what the status of this application is? what am I supposed to do with the phone if my existing number was not ported yet, what is the status of the request to port the number? when will my vodacom contract be settled?
I've phoned the number on the delivery note today, the lady couldn't help me but took all my details and advised that she'll find someone to phone me back and help me.... nobody phoned yet
I've also been advised to phone 084 140, it's not working well if you're not an exising Cell C client....
Please advise......
