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Clarissa O
1 reviews | Active since Aug 2014
19 Jul 2022, 13:15
Phones sold vs phone received not the same
I was sold a Samsung A32x2 and a A13 was delivered, I phoned cell c and asked for it to be rectified and was told that I need to book a collection and I need to reapply for a new contract. Cell C's sales department contacted me to sell a phone and they want me to call them and reapply??? I asked to speak to a Manager and was told the manager is at a different floor and was transferred to another call center dept. Oh and to top it off I need to phone the contracts department and cancel the sim cards as well.
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Clarissa O's updateReviewer Update
21 Jul 2022, 16:23Are you guys playing an April fools joke on me in July? Courier IT calls me to "deliver a parcel" I asked him if he is collecting the old phones, he says he is delivering the "new phones" told him I'm not expecting the new phones but a collection. He then says if I don't want it then I must just leave it. Upon delivery they have sim cards, I already received 3 sim cards when the wrong phones were delivered. Why on earth would you deliver sim cards again to me instead of rectifying your error or cancelling the entire deal, right now I don't want to enter in any relationship with Cell C? I've been taken for a huge ride by Cell C especially when I was called by your sales department and not the other way around but the Ombudsman will investigate further.
CO
Clarissa O's update21 Jul 2022, 16:23
Reviewer Update
Are you guys playing an April fools joke on me in July? Courier IT calls me to "deliver a parcel" I asked him if he is collecting the old phones, he says he is delivering the "new phones" told him I'm not expecting the new phones but a collection. He then says if I don't want it then I must just leave it. Upon delivery they have sim cards, I already received 3 sim cards when the wrong phones were delivered. Why on earth would you deliver sim cards again to me instead of rectifying your error or cancelling the entire deal, right now I don't want to enter in any relationship with Cell C? I've been taken for a huge ride by Cell C especially when I was called by your sales department and not the other way around but the Ombudsman will investigate further.