Phoneless Since May 2017

I have been with Cellc for many years and never had an issue. Now in 2017 I regret to say that I wouldnt recommend CellC to friends.

I upgraded to a Samsung J5 in December 2016. In about April 2017 this year with Cellc Victoria Road, PMB. The handset started giving me issues and I went to Cellc Midlands Mall, and they sent it off for repairs. I got it back and within 48hours it started giving issues again. I then sent it with a friend to be dropped off at Cellc Victoria Road as I work in the Drakensberg and approx 2.5hours away from PMB. It then was sent away and returned for second time and its button and software was upgraded., I received it back and again it started giving me issues and was collected by Cellc for the third time. Then Cellc Sent me a brand new J5 and 24hours it started giving same issues as old phone and then Cellc Collected it again (August 2017). Since then I have been going back and forth between Cellc Direct and the Cellc Victoria Store where I got it from and noone can seem to assist me to get a new device. I told them that I work in the Northern Drakensberg and that I do not want another Samsung J5. I have been asking for a completely new model and up to date have had no solution to my problem. I now do not have a phone and paying every month for a contract. I havent been able to use any features that I am paying for ie)Data and very frustrated with Cellc at the moment. Even more frustrated as I urgently need a phone.

Please I hope someone at Cellc reads this and gets back to me. I have a list of case and reference numbers and names. I just want this sorted.