Phone was sent for repairs

Phone was sent in for repairs by Welkom Mall Cell C, after phone freezes several times since receipt of it in 2015. Battery has to be removed sometimes 4 to 5 times a day to reset phone. After several visits and complaints, they decided to sent phone for software upgrade. Waited 3 weeks for phone, only to hear they cannot repair phone due to bended PC board, which they blame me. Manager and consultants at Welkom Mall Cell C know that only problem was phone that freezes. The service and feedback of Cell C is the worst ever seen, as they want to put damage of phone now on me as the customer, after they know that I was complaining from the very first day about this phone. I request the phone to be repaired or replace by Cell C on their cost. I was out of the phone for several weeks, and therefore also lost airtime that was not used due to freezing phone and time for phone repair, that was not done. Phone was given back to me to sort it out myself by Welkom Mall Cell C, as according to them by Head Office in Midrand. <br>