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MK
Monga K

1 reviews | Active since Apr 2014

06 Nov 2021, 13:34

Phone upgrade

My sister has 5 contracts with you and has been your loyal customer for a long time, she recently upgraded one of her contracts which came with an A30 and she gave it to me within a month it stopped working (as you know this range had problems anyway😏), I took it to Cell C Kollonade for repairs and they didn't even ask for her ID document, I went to pick it up again with the copy of her ID but the store manager refused to let me have the phone and when I asked her to call my sister and verify that I'm not committing any ***** she refused, my sister stays in Polokwane I am based in Pretoria should they have told me from the onset or ask for the ID when I took the phone in I would have opted to go to Polokwane rather and have my sister take it in herserself, your swift response and and advice will be highly appreciated

0
Replies (3)
Cell C
Cell C's reply06 Nov 2021, 14:41
Official
Hi Monga

Thank you for reaching out.

Unfortunately that's the collection procedure .

^NH
MK
Monga K's update06 Nov 2021, 16:47
Reviewer Update
Your only resolution is for my sister to driver for 3 hours to collect the phone which I brought for repairs? It makes sense that 1 person can have 5 active contracts by herself?? Why can't she be called when im at the store for verification?
MK
Monga K's update06 Nov 2021, 21:36
Reviewer Update
Why is this reply private?? Can the phone be sent to the Polokwane branch then she will collect ìt ?? Your procedures are flawed there is no common sense app**** 5 active contracts for one person and she is expected to have them all? Apply the same energy when you bomber us with calls to take contracts with you the reviews about your company are ****ty and right.