Phone suspended after payment made, cannot get phone turned back on

<p>I made an EFT payment on 20 Jule (for contract on my husband's name) and emailed proof as usual. My phone was promptly suspended and when i phoned to resolve this i was assisted after supplying his id no. I was simply asked to email proof of paýment again and my phone would have been switched on 2 hours later. Well, this didn't happen and it has now been a week. When i phone during the day they refuse to help me and when i phone in the evenings when my husband is with me to answer security questions i cannot get through - your helpline doesn't even ring.</p> <p>I am a bit fed up, can someone please help me to resolve this asap. </p>