PHONE SUPP**** FAULTY

<p>After numerous smses and calls from Cell C giving me offers on upgrades, I finally gave in and reluctantly decided to upgrade... (The guy at Cell C who spoke to me several times trying to get me to upgrade, could vouch for that if I could remember his name, because after all of his effort phoning and phoning me I upgraded with another lady, and when he called me back he was very unimpressed.) Anyway, I decided to go with the Sony M5, the phone arrived a day or 2 later at about 17:15 on Friday afternoon, which I was very impressed with, I took the phone home and booted it up, It requested software updates, which I did over my home wifi network (approx 1GIG!) I didnt Use the phone because it needed a nano sim and I wasn't sure how to activate the supp**** sim. On Saturday I googled how to do this from my work PC and followed the directions, after 2 hours the sim still wasn't active, I went in to Cell C in Shelly Center and asked them if I had done the swap correctly and they said I had and that I should switch the phone off and check it afetr 4 hours as it can take 4 to 24 hours to activate. I switched the phone off and left it for 4.5 hours, I tried to switch the phone back on to check if the sim had hopefully been activated.... the Sony logo came up, and then the phone switched off.... I tried to switch it on again... nothing, I thought maybe the battery had somehow run flat, I charged it for 2 hours, tried to switch it on... nothing.... I then phoned Cell C (140) and asked if I could return the phone to the Cell C store so they could check it out, to which I was told that I needed to contact Cell C to log a return, I called on Monday morning at 07:30 and then again at 08:05 when they were open, I recieved a CCD number *** and was assured that the faulty device would be collected during the week, by Wednesday I had heard nothing, I called back, concerned that the Out of Box warrenty would be void because Cell C was taking so long to collect the device, I was assured that with the CCD number the faulty handset was logged and the device would be collected later that day (Wednesday) or on Friday by the latest... FRIDAY.... still no collection by 12:00 I called Cell c again... Gave all my details about 5 times each time they put me through to another department, I spend over and hour waiting, listening to Cell C's "waiting room" music and being transferred to "retentions" about 5 times until someone finally gave me the direct number for follow up... after waiting about 20minuts I finally got through to someone, who told me that I should have been told that it takes 3 - 7 WORKING DAYS to collect a faulty handset, and that if the faulty device was not collected by Wednesday I should call them (AGAIN) and they will log an urgent collection.</p> <p>shocking shocking service.</p> <p>Still no phone, still no collection.......... still waiting..........</p>