PHONE STILL NOT RECEIVED!

Hi There<br> <br> I have opened up a new contract with CellC due to the reason that I love this network so much. <br> This was done at your Vaal Mall Brach, the phone I require is the Blackberry passport. Now, unfortunately they did not have this device in stock at the store and said they will have to order this.<br> I told them it is no problem but I require this phone URGENTLY for business purposes mainly. It has now been almost a week and still I have not heart anything from them, me the customer has to phone them and find out what is going on just to be told that the person that helped me did not mark this as urgent!<br> <br> I am so disappointed in this! I have loved the network for so long now I have to deal with this! The phone is required urgently as I need it for business now everything comes to a stand still because one person did not do her job.<br> <br> I need this to be solved immediately, I require that phone! hopefully my trust in the CellC team will not be questioned and I believe you guys will take care of this situation.<br> <br> Regards,<br> Valuable Customer.