PHONE STILL NOT DELIVERED, ABSOLUTELY ****TY CUSTOMER SERVICE!!!!!

This is the second review I'm writing on cell c. And to be honest the service has gotten worse. I purchased a Samsung a52 online on the 15/03/2022 order number ***. And have received ZEROBfedbackbregarding the delivery of the phone. I have spent 8 hours... 8 HOURS ON THE PHONE WITH CELL TODAY TODAY HAVING TRANSFER ME FROM DEPARTMENT TO DEPARTMENT WITH NO ONE BEING ABLE TO ASSIST ME. I have escalated SEVERAL queries to service desk and no one can tell me the turn around time they will get back to me on. How is it as a client I have spent R6799 for a device that no one is willing to give me. IS THIS MOT *****? IS THIS NOT CELL C *****ING CLIENTS MONEY????????? I want my phone this week! This is an infringement of any human rights and the consumer protection act!!! Now I must travel all the way to the head office on hopes that they will help me although to be honest it seems no one knows their job!!!!