Phone still not blacklisted

<p>I made a request for my phone to be blacklisted on the 11th of June , i then called in on Friday the 24th of June after several calls with no assistance i asked to speak to a team leader and spoke to Kitseng who asked me to explain my query she was extremely Rude to me , she called me a lier because apparently she could not see my query had started on the 11th and she could only see the calls i made on the 22nd on June. She then cut the phone on me . Surely this cannot be acceptable ? how can a team leader be so rude and be allowed to continue to handle escalated issues. Please send her for training on how to speak to customers. Till now i have not received feedback on whether my phone has been blacklisted or not . I was told it tahe 48 hours but this is so unacceptable. I have been with cellc for 5 years now and this is the first time i had so much trouble trying to resolve such a simple query . please assist .</p>