Phone sent to repairs

<p>Took a contract with Cell C in November 2015. I had a problem with overheating on the phone but it was still working the end of October 2016 the phone could not charge anymore. I called Cell C they told me the phone was still on warranty and I should take it to the nearest store to be sent for repairs.</p> <p>I did as told on the 01st November 2016, I then called them on the 14th and I was told that I have a quotation to the amount of R3000 because the phone has a crack and scratches and they could not do a split quote. What I dont understand I dont want them to fix all this nonsense but I just want to be able to use the phone that I am still paying them for but I was told because I dont want to pay the R3000 they will not fix the main problem with the phone and that problem is within warranty of the phone.</p> <p>I cannot wait to finish paying off this phone and will not even advise a family to take a contract with them, sooo upset now I must wait another 2 weeks to get an unfixed phone and again fix the problem myself. ****ED!!!!!</p>