BL
Bruce L
1 reviews | Active since Sept 2014
06 Aug 2015, 15:25
Phone sent in to repairs for the second time
In April I got a Samsung A5 on cellc contract. 25/05/2015 my phone was booked into repairs for a problem with the screen. ***<br> 04/06/2015 my phone was dispatched and the reason for the faulty screen was stated as a \faulty wiring connection". ***<br> 04/08/2015 my phone is booked in to repairs for the EXACT SAME REASON!!!!!! ***.<br> This is unacceptable to make me wait for my phone to be sent BACK to repairs department and not even offer me a replacement phone!!!!!!<br> This phone is not even 6 months old"
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Replies (1)Cell C's replyOfficial
06 Aug 2015, 15:30Hello brucepeter,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Cell C's reply06 Aug 2015, 15:30
Official
Hello brucepeter,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
