Phone repaired, now what? ...Where is my phone?

My phone was sent in for repairs on 26 March 2022 at Cell C Menlyn branch. Menlyn branch I was informed it takes up to 20days (KPI) to assess. Today is 11 May 2022 and I’m still phoneless… I've tried phoning Cell C customer services to follow-up on my phone during assessment stage. They transferred me a few times to Cell C Repairs service whereby I just got disconnected time after time. After the 20 days assessment phase, I went back to Cell C Menlyn branch as I have not received any information. At Cell C Menlyn branch, I got assisted with someone that does not have the password for the ONE tablet that is in store, that shows all repairs at Menlyn. I waited for the other person who has the password. Finally, when they could unlock the tablet, they saw that assessment is completed, but all that they can see on the smart TABLET is status with abbreviations – which I now realise not all the Cell C employees understand the abbreviations that is under the status column as it is not comprehensive with details, because they informed me my phone is in transit to the Cell C Menlyn branch. After a week, I went back to Cell C Menlyn on 25 April 2022 whereby the Cell C employee stated that my phone is in for repairs, and it is with Samsung SA (under warranty). On 26 April 2022, I received a call from SAMSUNG asking if I am happy with the services. I informed Samsung SA that I have not received my phone yet. So I went back to CellC Menlyn where they stated my phone is still with Samsung SA. Got another call from Samsung SA around 2 May 2022 asking me if I received my phone, yet again I informed them I have not received my phone and that Cell C and Samsung is playing the blame game. Tried phoning Cell C Repairs not getting trough to the department. Around 5 May 2022 I went back to Cell C Menlyn where I got the RUDEST employee of ‘all times’. He asked me what is my job number, whereby I apologised that I did not bring it. Employee asked me now how am I able to find it if you did not bring the job number. I rep**** with my ID number or cell number…he was not very happy with me. After that he said where is your sms, I informed him that I have not received a sms from Cell C but I received multiple calls from Samsung to ask if I have received my phone. Get this, he just said that it’s still with Samsung after checking on the tablet and I must wait for my sms…after explaining that my phone has been fixed for almost 2weeks. He did not offer any other services to help nor calling any other superiors. No sms, no help.

Around 9 May 2022 I received another call from Samsung SA asking if I received my phone…. ☹ Duration: 26 March 2022 – still waiting on a sms to state I can collect my phone which has been fixed for two to three weeks now. No sms, no Help…