Phone repair under warranty

<p>I upgraded my contract with Cell C end of June 2016 and ordered a Blackberry Priv. I received my phone and for 3 weeks it was working fine, then it started having problems with not receiving calls, not able to make calls. It occurred over 2 or 3 days and eventually it didn't want to register on the network anymore. I took the phone to Cell C, N1 city centre, Cape town, where Lance received the phone and booked it in for repairs. By then I also did a sim swop to see if that wouldn't resolve the issue. I waited 21 working days and inquired about the status of the repair on 2016-09-22. Initially was informed that it was not returned yet, so I asked for a status report on the repair. Debbie phoned the repairs department who informed her that the phone's IMEI was blacklisted and they couldn't work on it. No one reported this to anyone to resolve the issue. She wanted me to go to a police station and make an affidavit to state that I didn't blacklist the phone, which I didn't and must have been done by a Cell C employee who they found out was in Port Elizabeth. Lance, at Cell C N1 City store, contacted his area manager to resolve the issue. The feedback two days later was that they are resolving the issue to have the phone removed as a blacklisted phone. I informed Lance that the phone was not blacklisted by me and shouldn't be my problem, I also informed him that I can't accept a phone that was blacklisted, as this will always show on the system and if I have any warranty issues they will not assist me because it was blacklisted. I requested a new phone as none of this was any fault on my part. The phone was sent for repairs due to a network problem, it was wrongfully blacklisted by an employee of Cell C in another matter, No one ever reported this to me and if someone at Cell C made a mistake, it should be dealt with by themselves while honoring the contract with the client who has done nothing wrong. A theft case was reported to the Police who now has linked my cell phone number to this IMEI number, therefore they could infringe on my privacy by obtaining all my records and in all of this mistake made by an employee of Cell C, I am the one who has to pay for it.<br />I request Cell C to provide me with a new Blackberry Priv that has never been blacklisted, as I have not signed up for a contract with Cell C on a previous blacklisted phone.</p>