CM
Cindy M
1 reviews | Active since Aug 2020
02 Mar 2024, 08:56
Phone number deactivated without notification
My simcard and phone number was suddenly permanently deactivated without my knowledge because it is "not in use". I did not even receive notification from Cell C that they would deactivate my number (which I have had for years and have registered on banking profiles, apps etc). You can't just deactivate a person's number in this day and age. How many OTP's am I now no longer going to be able to retrieve? How many accounts and profiles am I now going to struggle to log into? The number they've deactivated is also ironically the number I have registered on Hellopeter. It should be standard procedure to send an email or SMS to the person whose number they have on record prior to deactivating it. As soon as I realized I suddenly had no "cell service", I sent Cell C a customer care query. Two days later a Cell C agent called me and told me the system says my number has been permanently deactivated (and her tone suggested there was nothing she or anyone could do about it) and said that the solution was: I have to now buy a new simcard, RICA it, get a new number, re-register all my profiles and accounts under that number, let all my current contacts know that Cell C deactivated my number and now I have a new number - all because I haven't bought airtime or data in a while because I use wifi and a router like most people living in 2024. I'm so annoyed I don't even think my new Sim will be a Cell C Sim. I've had terrible experiences with Cell C anyway. They're not getting a dime off of me anymore! 😡
If your system can send "Cell C settings" notifications and "you qualify to win R5000 in airtime" ads, your system can AND SHOULD send a "if you don't buy airtime or data within the next 72 hours we're going to ruin your life by deactivating a phone number you've had for ten years" notification. Pathetic!
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
02 Mar 2024, 09:40Dear Cindy
We're sorry to hear about the inconvenience you've experienced with the deactivation of your number. We understand how important it is to have a stable number, especially with the accounts and profiles linked to it.
To assist you in getting your number back, please send us your query to *** with an affidavit stating that you would like to have the number reactivated and a picture of your old SIM card reflecting the serial number. Additionally, kindly purchase a new Cell C SIM card and RICA register it. You can send us the RICA serial number in your email along with an alternative number we can reach you on.
We also want to clarify that to maintain an active status, it's necessary to recharge your account every 30-60 days with a minimum of R5.00. This helps us keep your number active and ensures you can continue using it without interruption.
Once again, we apologize for any inconvenience caused and look forward to assisting you further.
Warm regards,
Noluthando
We're sorry to hear about the inconvenience you've experienced with the deactivation of your number. We understand how important it is to have a stable number, especially with the accounts and profiles linked to it.
To assist you in getting your number back, please send us your query to *** with an affidavit stating that you would like to have the number reactivated and a picture of your old SIM card reflecting the serial number. Additionally, kindly purchase a new Cell C SIM card and RICA register it. You can send us the RICA serial number in your email along with an alternative number we can reach you on.
We also want to clarify that to maintain an active status, it's necessary to recharge your account every 30-60 days with a minimum of R5.00. This helps us keep your number active and ensures you can continue using it without interruption.
Once again, we apologize for any inconvenience caused and look forward to assisting you further.
Warm regards,
Noluthando
Best regards,
Cell C's reply02 Mar 2024, 09:40
Official
Dear Cindy
We're sorry to hear about the inconvenience you've experienced with the deactivation of your number. We understand how important it is to have a stable number, especially with the accounts and profiles linked to it.
To assist you in getting your number back, please send us your query to *** with an affidavit stating that you would like to have the number reactivated and a picture of your old SIM card reflecting the serial number. Additionally, kindly purchase a new Cell C SIM card and RICA register it. You can send us the RICA serial number in your email along with an alternative number we can reach you on.
We also want to clarify that to maintain an active status, it's necessary to recharge your account every 30-60 days with a minimum of R5.00. This helps us keep your number active and ensures you can continue using it without interruption.
Once again, we apologize for any inconvenience caused and look forward to assisting you further.
Warm regards,
Noluthando
We're sorry to hear about the inconvenience you've experienced with the deactivation of your number. We understand how important it is to have a stable number, especially with the accounts and profiles linked to it.
To assist you in getting your number back, please send us your query to *** with an affidavit stating that you would like to have the number reactivated and a picture of your old SIM card reflecting the serial number. Additionally, kindly purchase a new Cell C SIM card and RICA register it. You can send us the RICA serial number in your email along with an alternative number we can reach you on.
We also want to clarify that to maintain an active status, it's necessary to recharge your account every 30-60 days with a minimum of R5.00. This helps us keep your number active and ensures you can continue using it without interruption.
Once again, we apologize for any inconvenience caused and look forward to assisting you further.
Warm regards,
Noluthando
Best regards,