PC
Pretty C

1 reviews | Active since Jul 2015

23 Nov 2015, 08:33

Phone has a fault and not getting any assistance

I took a contract and Cellc Samsung S4, my phone started giving problems within a year, I then took it straight to samsung and it was repaired, 8mnths later it started giving the same problem(it overheats). I then called cellc and ask that they come collect the phone so that they can replace. The people I spoke to at the call centre were just giving me a run around. I then decided to take it back to Samsung. I am being told that I need to replace the battery at my cost. Surely the phone must be replaced as it will be out of warranty soon, I would have paid for a phone that is faulty and would have to carry more cost to repair after the warranty period.

0
Replies (1)
Cell C
Cell C's reply23 Nov 2015, 09:30
Official
Hello Layda,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN