Phone faulty-twice in 8 months (new & refurbished)

original complaint:REF ***, ***. Contract signed December 2014 BB 9720. Could not charge end of March 2015 - sent in for repairs Received a REFURBISHED phone, Same error with this phone, sent back Get message now the phone is beyond repair and out warranty. How on earth can I sit with this nonsense if a NEW PHONE had an error within 4 months Then the REFURBISHED phone has an error after I had it for 4 months? Why do I have to wait till they now send it to the manufacturer and still pay contract fees? Why cant I get a NEW PHONE Or the choice to end the contract. Not my fault that I get a faulty phone TWICE. Now they say its out of warranty???? The REFURBISHED phone????? I want what signed for - a phone that is new and not faulty. Now I cant access any BIS services or use my mail etc Just a waiting game and I still pay my contract. Should NOT be like this. I should get a new phone. <br> NO SOLUTION - KEEP HEARING NELLY WILL PHONE, OR NELLY PHONE AND IS BUSY.... AFTER 3 WEEKS STILL PAYING A CONTRACT FOR NOTHING. REFURBISHED PHONE =OUT OF WARRANTY, NEW PHONE HARDLY 4 MONTHS OLD BUT GOT OLD ONE.... WHY MUST I SIT WITHOUT A PHONE? NEW PHONE HARDLY 4 MONTHS - WANT NO CONTRACT!