PHONE DELIVERED WITHOUT SIMCARD

I APP**** FOR A CELLC CONTRACT AND I AM ALREADY USING CELC STARTER PACK NOT CINTRACT.i WAS TOLD BY THE SALES PERSON THAT SINCE I WANT TO CONTINUE USING MY CELC STARTER PACK WITH THE NEW FONE.I RECEIVED THE PHONE ON FRIDAY THE 11 APRIL 2015 WITHOUT THE NEW MICROSIM THAT I WAS PROMISED.I CALLED CEL C AND THEY DON'T WORK ON WEEKENDS,THEN CALLED THEM ON MONDAY RECEIVED MY SIM ON THE 17/04.i CALLED THEM THEN THEY GAVE ME A REFERENCE NUMBER SAYING SOMEONE WILL CALL ME WITHIN 2-4HRS TO TO THE SAME CARD,THAT WAS ON THE 17/04/2015.I CALLED CEL C TODAY 18/04/2015 AND THEY TOLD ME THAT I MUST CALL CEL C ON MONDAY CAZ THE DEPARTMENT FOR SIMCARD ONLY WORKS ON WEEKDAYS.I AM A NEW CONTRACT APPLICANT AT CEL C AND I AM ****ED WITH THEIR CUSTOMER SERVICE AND I THINK THAT I SHOULD CANCEL THE CONTRACT WITH IMMEDIATE EFFECT AS THIS IS NOT IMPRESSIVE AT ALL.I HAVE THIS PHONE FOR TWO WEEKS AND I CANNOT USE IT BECAUSE NO ONE WANTS TO TAKE RESPONSIBILITY IN SORTING OUT MY ISSUE.