Phone damaged at repair centre!

<p>I have been having no luck with the call centre wrt the repair of my handset. The phone went in for specific issues and then i received a quote after following up on the repair. I was told that the sim card reader is damaged. I explained to them that the sim card reader was fine until it went in for repairs. I was told that the repairs would take 9 working days, but i had to call in after 9 working days to find out what was happening as i had not received any feedback. After stating that the sim card reader was not damaged, i have still not received any feedback. This is ridiculous customer service. I will be contacting the NCC wrt this matter as you'll are evidently ***********!</p>