PW
Pat W
1 reviews | Active since May 2013
29 Sept 2021, 15:43
PHONE CUT OFF - NO ASSISTANCE - OVERCHARGED.....
We have been trying to get results from CELL C about a problem on the account and know the phone has been switched off. Sending mails and get told they are trying to phone me but my phone is off. The balance due is 0.00 with free sms, data and minutes YES ITS OFF........ sent proof of payment Monday and still off. My contract is 393.00 per month and the are charging 797.98 for 2 months no explanation on the statement or the invoice they sent saying were the 404.00 is going but YES WE WILL SWITCH YOU OFF, Case Number *** .........email *** YES HE WORKS FOR CELL C EMAIL returned address unknown contact *** not available
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
29 Sept 2021, 16:05Hi Pat
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will investigate and contact you to assist with your query.
^NZ
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will investigate and contact you to assist with your query.
^NZ
Cell C's reply29 Sept 2021, 16:05
Official
Hi Pat
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will investigate and contact you to assist with your query.
^NZ
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will investigate and contact you to assist with your query.
^NZ
Cell C's replyOfficial
29 Sept 2021, 16:07Hi Pat
Thank you for getting in touch.
Which number are you reachable on?
^NH
Thank you for getting in touch.
Which number are you reachable on?
^NH
Cell C's reply29 Sept 2021, 16:07
Official
Hi Pat
Thank you for getting in touch.
Which number are you reachable on?
^NH
Thank you for getting in touch.
Which number are you reachable on?
^NH
PW
Pat W's updateReviewer Update
29 Sept 2021, 16:27***
PW
Pat W's update29 Sept 2021, 16:27
Reviewer Update
***
Cell C's replyOfficial
29 Sept 2021, 17:14Thank you, we'll be in touch.
^NH
^NH
Cell C's reply29 Sept 2021, 17:14
Official
Thank you, we'll be in touch.
^NH
^NH
PW
Pat W's updateReviewer Update
30 Sept 2021, 09:18We called again, the staff are working from home and it's horrific....
You have to contact Paul Mashabela @ vodacom they deactivate your account you are unable
to receive calls if anybody calls you they get told your number does not exist. We were advised they will get back to us in 2 days last night ???? So maybe all accounts should be moved to VODACOM but you can not get hold of Paul Mashabela telephonically *** or email
address does not exist ***. SO YOU SIT AND WAIT...................
I asked for a credit from the 19th September upto my phone being re-instated as there is no
phone to be charged for its DE-ACTIVATED
You have to contact Paul Mashabela @ vodacom they deactivate your account you are unable
to receive calls if anybody calls you they get told your number does not exist. We were advised they will get back to us in 2 days last night ???? So maybe all accounts should be moved to VODACOM but you can not get hold of Paul Mashabela telephonically *** or email
address does not exist ***. SO YOU SIT AND WAIT...................
I asked for a credit from the 19th September upto my phone being re-instated as there is no
phone to be charged for its DE-ACTIVATED
PW
Pat W's update30 Sept 2021, 09:18
Reviewer Update
We called again, the staff are working from home and it's horrific....
You have to contact Paul Mashabela @ vodacom they deactivate your account you are unable
to receive calls if anybody calls you they get told your number does not exist. We were advised they will get back to us in 2 days last night ???? So maybe all accounts should be moved to VODACOM but you can not get hold of Paul Mashabela telephonically *** or email
address does not exist ***. SO YOU SIT AND WAIT...................
I asked for a credit from the 19th September upto my phone being re-instated as there is no
phone to be charged for its DE-ACTIVATED
You have to contact Paul Mashabela @ vodacom they deactivate your account you are unable
to receive calls if anybody calls you they get told your number does not exist. We were advised they will get back to us in 2 days last night ???? So maybe all accounts should be moved to VODACOM but you can not get hold of Paul Mashabela telephonically *** or email
address does not exist ***. SO YOU SIT AND WAIT...................
I asked for a credit from the 19th September upto my phone being re-instated as there is no
phone to be charged for its DE-ACTIVATED
PW
Pat W's updateReviewer Update
30 Sept 2021, 14:35Waiting patiently heard that yesterday and nothing
Today again nothing
Please give us detailed statement that all overcharged 404.00
Today again nothing
Please give us detailed statement that all overcharged 404.00
PW
Pat W's update30 Sept 2021, 14:35
Reviewer Update
Waiting patiently heard that yesterday and nothing
Today again nothing
Please give us detailed statement that all overcharged 404.00
Today again nothing
Please give us detailed statement that all overcharged 404.00
PW
Pat W's updateReviewer Update
30 Sept 2021, 15:47 Paul Mashabela is emailing us stating that we must get a PAY AS YOU GO SIM CARD
looks like they have permanently de-activated this account?
But no invoice for the 404.00 overcharged they can not supply so they trying to make this matter go away. WELL IT WONT until we get the invoice as we have a statement with 1 invoice for 398.00 for the contract and nothing else.l
looks like they have permanently de-activated this account?
But no invoice for the 404.00 overcharged they can not supply so they trying to make this matter go away. WELL IT WONT until we get the invoice as we have a statement with 1 invoice for 398.00 for the contract and nothing else.l
PW
Pat W's update30 Sept 2021, 15:47
Reviewer Update
Paul Mashabela is emailing us stating that we must get a PAY AS YOU GO SIM CARD
looks like they have permanently de-activated this account?
But no invoice for the 404.00 overcharged they can not supply so they trying to make this matter go away. WELL IT WONT until we get the invoice as we have a statement with 1 invoice for 398.00 for the contract and nothing else.l
looks like they have permanently de-activated this account?
But no invoice for the 404.00 overcharged they can not supply so they trying to make this matter go away. WELL IT WONT until we get the invoice as we have a statement with 1 invoice for 398.00 for the contract and nothing else.l
PW
Pat W's updateReviewer Update
12 Oct 2021, 11:01CELL C does not respond to this complaint but I received a bill for 7226.00 advising cancellation of contract? Who cancelled CELL C deleted the contracted.
Advised that you have to miss upto 6 payments and your account is deleted???????
Sent them proof of payments from December 2020 WAITING.....................................
Invoiced 404.00 30 days and current on previous statement WAITING .....................
ALL YOU DO IS WAIT THEY ARE ALL AT HOME AND QUERIES CAN TAKE UPTO 48HOURS NO
MANAGERS AVAILABLE.............. WE WILL CALL YOU BACK .............. WHEN................
BE CAREFUL YOUR CONTRACT IS NOT DELETED AND THEN YOU HAVE TO GO AND GET A CELL
C STARTER PACK AS PER Paul Mashabela @ vodacom
Advised that you have to miss upto 6 payments and your account is deleted???????
Sent them proof of payments from December 2020 WAITING.....................................
Invoiced 404.00 30 days and current on previous statement WAITING .....................
ALL YOU DO IS WAIT THEY ARE ALL AT HOME AND QUERIES CAN TAKE UPTO 48HOURS NO
MANAGERS AVAILABLE.............. WE WILL CALL YOU BACK .............. WHEN................
BE CAREFUL YOUR CONTRACT IS NOT DELETED AND THEN YOU HAVE TO GO AND GET A CELL
C STARTER PACK AS PER Paul Mashabela @ vodacom
PW
Pat W's update12 Oct 2021, 11:01
Reviewer Update
CELL C does not respond to this complaint but I received a bill for 7226.00 advising cancellation of contract? Who cancelled CELL C deleted the contracted.
Advised that you have to miss upto 6 payments and your account is deleted???????
Sent them proof of payments from December 2020 WAITING.....................................
Invoiced 404.00 30 days and current on previous statement WAITING .....................
ALL YOU DO IS WAIT THEY ARE ALL AT HOME AND QUERIES CAN TAKE UPTO 48HOURS NO
MANAGERS AVAILABLE.............. WE WILL CALL YOU BACK .............. WHEN................
BE CAREFUL YOUR CONTRACT IS NOT DELETED AND THEN YOU HAVE TO GO AND GET A CELL
C STARTER PACK AS PER Paul Mashabela @ vodacom
Advised that you have to miss upto 6 payments and your account is deleted???????
Sent them proof of payments from December 2020 WAITING.....................................
Invoiced 404.00 30 days and current on previous statement WAITING .....................
ALL YOU DO IS WAIT THEY ARE ALL AT HOME AND QUERIES CAN TAKE UPTO 48HOURS NO
MANAGERS AVAILABLE.............. WE WILL CALL YOU BACK .............. WHEN................
BE CAREFUL YOUR CONTRACT IS NOT DELETED AND THEN YOU HAVE TO GO AND GET A CELL
C STARTER PACK AS PER Paul Mashabela @ vodacom