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Adhil N

1 reviews | Active since Jul 2017

05 Jun 2018, 21:36

phone contracts are too long

I would just like to ask Cell C if there is any way that I can be released from my 24 month contract from them. Firstly the network sucks and I secondly I dont even use my card so I would just like to know what are my options with regards to this.

0
Replies (2)
Cell C
Cell C's reply06 Jun 2018, 07:32
Official

We are sorry to hear that you feel this way.

We do have shorter contract terms available from 6,12 and 18 months.

In order for you to do an early cancellation on your contract, you would need to pay the commitment amount which is the the remaining value of your device on the date of cancellation.

This can be viewed on our website under the subscriber agreement terms and conditions: https://www.cellc.co.za/cellc/jsp/support/device-setup/device-setup-data-software-downloads-internal.jsp?softFile=Individual-Consumer-Subscriber-Agreement-Terms-and-Conditions

Our team will be in touch in order to provide you with the relevant information. Do expect a call.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply06 Jun 2018, 12:10
Official

Thabisile confirmed that you have been provided with the necessary information in response to your request.

Regards

Cell C | DA

Best regards,