NJvV
Nadia Jansen van Vuuren

1 reviews | Active since Sept 2009

22 Jun 2015, 14:32

Phone call When will you pay

I just received a phone call from Cell C asking me when will I pay my account as the due date was yesterday the 21st (a Sunday) and I have not yet paid (Today is the 22nd) I have never been so insulted in my life that a company phones and asks when will you pay the following day. Is Cell C experiencing financial problems that they need to phone clients and ask them questions of this nature. I have never missed a payment nor made a late payment and this is the treatement I receive. This is really BAD SERVICE! Your goal should be to retain clients not try and drive them away!

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Replies (1)
Cell C
Cell C's reply22 Jun 2015, 14:39
Official
Hello Nadia Jans,

We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,