GR
Genie R

1 reviews | Active since Sept 2015

30 Sept 2015, 11:43

PHONE BARRED AND TERRIBLE ATTITUDE

Hi there,<br> <br> I have been notified by Cell C that my account is in arears. Full payment was made on the previous account and unfortunately due to bad customer service I couldn't get my debit order date changed in time to go off on the last day of the month for the next account due.<br> <br> I have phoned every time I received an sms to try and make arrangements for new debit date and I was told that I would need to make cash payment which I have agreed to do and from there onwards my account will again run at the end of the month.<br> <br> Sadly the lady I have just spoken to now told me that NO NOTES HAVE BEEN MADE ON THE SYSTEM and she will get my phone cut immediately and proceeded to do JUST THAT.<br> <br> I've had my account with Cell C for almost 3 years now and spend a fortune for \GOOD SERVICE"and don't expect any person to ever speak to me in this manner and threaten me and then proceed to CUT MY LINE!<br> <br> IT IS PATHETIC AND UNACCEPTABLE BEHAVIOUR."""

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Replies (1)
Cell C
Cell C's reply30 Sept 2015, 12:01
Official
Hello genieb,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN