phone at repair centre for 8 months and I'm paying it every month

<p><br />To whom this may concern.</p> <p>Hope you doing well.</p> <p>My name is Rachel Jacobs<br />I opened an account at cellc store November 2015, its almost 2 years and since then I only had my phone for 5 months. The contract phone is a LG G4. Apparently all the LG G4 phones had problems, and its no longer on the market. And that is not my problem neither my fault.</p> <p>I gave my phone in at cellc zevenwacght mall in kuils River two months after I bought the phone. <br />The staff of cellc where very rude and I waited for my phone two months, when the phone came after 2 months it came without a battery ,then I had to wait another month for the battery to come. <br />Finally when the phone came , it worked only for 3months. And it had to go to repair centre again</p> <p>Because of the bad service I got at zevenwacght cellc store , I did not want to give the phone is at that store. Cellc in soneike was opening so I waited for that store, I went to cellc in soneike, kuilsriver to give my phone in and they said they're not settled I must bring the phone in the following month. The following month they said they don't take phones in.<br />I then went to cellc in canal walk, I was under the impression I wil get good service and be cause its a big store.<br /> Cellc in canal walk took my phone in and booked it in with out my details in, I waited for months to get hold of the repair centre coz no-one contacted me I had no idee how far they where with my phone, I had to pay an access fees aswell.<br />When I finally got hold of the repair centre after months I payed an access fees of R670.<br />Then the repair centre sent my phone back to canal walk unfixed , 5 months had passed already, <br />I'm paying for the phone every month a R646, witch is alot of money for a phone that I'm not using.</p> <p>When the phone went back to cellc canal walk unfixed , I moved to live in Gordans bay.</p> <p>I had to fill in forms again so the phone can go back to the repair centre to be fixed, I waited another 2months then cell in canal walk phoned me , I must collect the phone, I went to collect the phone, after 6 minutes the phone finally came.</p> <p>Then the phone worked only for 1 day and it was blank again. The phone was not fixed right.<br />I contacted the store manager of cellc in canal walk, I told him the phone isn't working and I'm paying a lot of money for a phone thats whole time at the repair centre,</p> <p>He said he'll compensate me and make my fees less, but never contacted me, he said I must givey phone is at the nearest store where in live witch is cellc in Somerset mall, I took the phone in there two months ago, one ever contacted me , I phoned their store manager, he said he took the phone to cellc at the sanctuary , I had no idee, He never though he must let me know, he said.</p> <p>I then phoned the store manager at cellc in the sentuary , He told me he booked the phone in to the repairs and he also never thought to let me know. I still have no idee where my phone is and how far they are.</p> <p>When I bought the phone it was the latest in the market now its an old phone and I haven't even used it.</p> <p>Three store managers and a whole bunch of staff have bad customer services, I'm a softy and they all taking advantages of that, o would like to take this matter further.</p> <p>Thank you in advance<br /> My contact nr ********** .</p> <p>Regards</p> <p>Rachel Jacobs.<br />---------- Forwarded message ----------<br />From: "Rachel Jacobs" ********** />Date: 28 Jul 2017 7:34 AM<br />Subject: Being abused as a customer by cellc at several store.<br />To: ********** />Cc:</p> <p>To whom this may concern.</p> <p>Hope you doing well.</p> <p>My name is Rachel Jacobs<br />I opened an account at cellc store November 2015, its almost 2 years and since then I only had my phone for 5 months. The contract phone is a LG G4. Apparently all the LG G4 phones had problems, and its no longer on the market. And that is not my problem neither my fault.</p> <p>I gave my phone in at cellc zevenwacght mall in kuils River two months after I bought the phone. <br />The staff of cellc where very rude and I waited for my phone two months, when the phone came after 2 months it came without a battery ,then I had to wait another month for the battery to come. <br />Finally when the phone came , it worked only for 3months. And it had to go to repair centre again</p> <p>Because of the bad service I got at zevenwacght cellc store , I did not want to give the phone is at that store. Cellc in soneike was opening so I waited for that store, I went to cellc in soneike, kuilsriver to give my phone in and they said they're not settled I must bring the phone in the following month. The following month they said they don't take phones in.<br />I then went to cellc in canal walk, I was under the impression I wil get good service and be cause its a big store.<br /> Cellc in canal walk took my phone in and booked it in with out my details in, I waited for months to get hold of the repair centre coz no-one contacted me I had no idee how far they where with my phone, I had to pay an access fees aswell.<br />When I finally got hold of the repair centre after months I payed an access fees of R670.<br />Then the repair centre sent my phone back to canal walk unfixed , 5 months had passed already, <br />I'm paying for the phone every month a R646, witch is alot of money for a phone that I'm not using.</p> <p>When the phone went back to cellc canal walk unfixed , I moved to live in Gordans bay.</p> <p>I had to fill in forms again so the phone can go back to the repair centre to be fixed, I waited another 2months then cell in canal walk phoned me , I must collect the phone, I went to collect the phone, after 6 minutes the phone finally came.</p> <p>Then the phone worked only for 1 day and it was blank again. The phone was not fixed right.<br />I contacted the store manager of cellc in canal walk, I told him the phone isn't working and I'm paying a lot of money for a phone thats whole time at the repair centre,</p> <p>He said he'll compensate me and make my fees less, but never contacted me, he said I must givey phone is at the nearest store where in live witch is cellc in Somerset mall, I took the phone in there two months ago, one ever contacted me , I phoned their store manager, he said he took the phone to cellc at the sanctuary , I had no idee, He never though he must let me know, he said.</p> <p>I then phoned the store manager at cellc in the sentuary , He told me he booked the phone in to the repairs and he also never thought to let me know. I still have no idee where my phone is and how far they are.</p> <p>When I bought the phone it was the latest in the market now its an old phone and I haven't even used it.</p> <p>Three store managers and a whole bunch of staff have bad customer services, I'm a softy and they all taking advantages of that, o would like to take this matter further.</p> <p>Thank you in advance<br /> My contact nr ********** .</p> <p>Regards</p> <p>Rachel Jacobs.</p>