CS
Carlo S

1 reviews | Active since Sept 2014

09 Feb 2016, 12:03

personal credential & application lost

On the 30th January 2016 I visited Cell C branch Tygervalley and app**** for a contract. A copy of my ID, latest bank statement and latest pay slip was taken in. I signed consent to credit vet. I did the same application next door at Vodacom and received a call next day that my contract was approved. <br> I never received feedback from Cell C and when I went to Vodacom the 1st February 2016, I visited the Cell C store and when I asked the store manager about my application, he said no paperwork on my application was on premises. <br> I am disgusted that personal details of mine was lost and can be used for ********** transactions and would like my personal documents returned. <br> The Manager apologized and the customer accept it...I will take this matter further as you cannot disregard clients confidential documents as unimportant. <br> <br> WHERE IS MY CONFIDENTIAL DOCUMENTS....MUST BE RETURNED

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Replies (1)
Cell C
Cell C's reply09 Feb 2016, 12:36
Official
Hello calumsickle,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards
Cell C | PN