People like Katlego and Megan don't belong in call centres

<p>I called the CSurance to claim for my ****** phone. I called last week Friday on 31 March and spoke to Megan who put me on hold for more than 20 minutes and never got back to me. I also spoke to Simphiwe who was more helpful and assisted me in less than 10 min. Today I called to check if they had received the outstanding documents that I sent them in the morning. I spoke to Katlego who rudely told to call back in 24 hours. I told her that I was assisted last week Friday without waiting for the turnaround time of 24 hours. She was unwilling to assist and bluntly told me that there are a lot of calls waiting and she won’t check for me. I dropped the call and called back and spoke to Thembani who was able to assist me. The two ladies can learn a lot from Simpiwe and Thembani. Thank you Thembani and Simpiwe may you guys continue to shine and keeping flying the Good Customer Service Flag high.</p>