1 reviews | Active since Nov 2023
*********** people at Cell C
Anybody that ever think of getting a contract at Cell C think twice because they are a bunch of ******* up to August 2023 there was no issues with my account that in August I got paid late and my debit order didn't go off I paid the amount that was due by EFT wich showed on my September 2023 statement they try to take the amount that was due puls the penalty they charge you for a debit order that's was declined but in August someone from Cell C phoned me and gave me an amount that is due on my next debit order date without the penalty which I left in my account but the deu amount plus the penalty was deducted from my account which was declined then on the same day they took the same amount from my account which went through now every month they still try to take the amount with the penalty from my account and every time they charge me a penalty when it's not going through that's how they ***** money from their clients every time I phone them they say I'm in arrears or they just put the phone down I'm sick and tired of this nonsense and I said to them this morning every time they try to take that amount from my account and it's declined I will sent them an invoice for a R150.00 for my bank charges
Thank you for contacting us regarding the billing issues.
We sincerely apologize for the inconvenience you've faced, and we appreciate you bringing this to our attention. Your experience is not reflective of the service we aim to provide, and we're committed to resolving this matter promptly.
To address this issue, we have escalated your case for a thorough investigation. Our dedicated team will look into the discrepancies you've highlighted and reach out to you directly with feedback. We understand the frustration this has caused, and we're working to rectify the situation and ensure it doesn't happen in the future.
Regards,
Cell C | TN
Thank you for contacting us regarding the billing issues.
We sincerely apologize for the inconvenience you've faced, and we appreciate you bringing this to our attention. Your experience is not reflective of the service we aim to provide, and we're committed to resolving this matter promptly.
To address this issue, we have escalated your case for a thorough investigation. Our dedicated team will look into the discrepancies you've highlighted and reach out to you directly with feedback. We understand the frustration this has caused, and we're working to rectify the situation and ensure it doesn't happen in the future.
Regards,
Cell C | TN
