Penalty Fee Misery!

<p>Based on the high level of incompetence of Cell C service agents, my salary usually gets paid late and to avoid being penalized for failed debits I then requested for my debit date to be changed in November 2015 from the 31st of each month to the 15th because Cell C does not have a debit date for the 1st of each month. I then was advised by the agent that since my account details cannot be removed from the system I can make cash payments on whichever date my salary gets paid and Cell C will not debit from my account and she said they will only debit from my account on the 15th if they haven’t received payment at all for that month. I have continually paid cash before the 15th of each month since February 2016.</p> <p> </p> <p>I have realized that I have been continually billed on the 15th of every month, regardless of the cash payments I make each month, which I constantly queried with your call center and via email but only received a breakthrough now from Mr Sashon Moodley an asset for Cell C if I may say so, who then advised me to write this letter requesting that my banking details be removed from the system so that these debits can stop and submit it to the nearest branch, because I always get a penalty fee every month for Cell C not receiving payment on the 15th. Unfortunately, the agent at the Westgate branch in Rooderpoort did not even look at the letter yesterday when I explain my situation and wanted to tell me the same "cannot remove your banking details" story which I dismissed immediately until she finaly told me my banking details are removed on the system. </p> <p>I have sent numerous emails, some of which were not even rep**** to, this letter is my last resort to sorting this mess out. I NEED MY BANKING DETAILS REMOVED from Cell C's sytem, my statement reconciled and sent to me with the remaining balance and months left for me to finish paying off my contracts.</p> <p> </p> <p> </p>