Payments proof for access has been sent already I called insurance guys and informed them they told me they told me they can't speed up the process

This issue has been pending for more than 8 months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining

months. I'm not happy with your terrible service. You need to prioritize this query just like when you sent me an email to to pay I did not give run arounds I paid immediately I did not delay you guys when you sent the email to pay the access I immediately paid the access fee and I want you guys to do the same in prioritizing this in getting my phone fixed asap. I need my phone be ready by Tuesday 26th and deliver it at Carlsword store Midrand before 13pm. Your service sucks I regret ever taking a contract with such pathetic service provider you don't look after your customers but you expect us to be quick to pay you then not service us in a proper way. I called the insurance line to inform them that I paid and that they need to give a go ahead in getting my phone fixed instead the consultant told me there is nothing he can do. What is the delay now? I paid the access already what's stopping you from getting my phone fixed because an assessment has been done already as per the notifications from Cell C insurance. I want my phone fixed I won't stop complaining