Payments not updated and credit bureau.

Item: Cell C
Rating: 1
Author: Rodney K

There's too much discrepancies regarding Cell C contract. My account is up to date but they still don't update credit bureau records that my account is paid, meanwhile my credit record and score are affected negatively. What's going on with Cell C because they are also closing outlets in the malls and their call center is a mess, they are still having 3 months old information on accounts. Tired now!!!!

Helpful (0)

Replies (3)

Cell C's replyOfficial

07 Jun 2021, 17:13

Hi Rodney

Thank you for writing to Cell C.

We have received your review regarding the billing of your Cell C account.

One of our Social Media Consultant will be in touch to investigate and assist with your account.

^NZ

Cell C's reply07 Jun 2021, 17:13

Official

Rodney K's updateReviewer Update

07 Jun 2021, 17:31

I need this to be resolved within the next 24 hours. When we miss a payment you don't hesitate to update credit bureau and send us endless messages. Now that I paid you, you are taking forever to update my account and records. Should this be unresolved be Wednesday morning I'll contact Ombudsman and take you to court.

Rodney K's update07 Jun 2021, 17:31

Reviewer Update

Cell C's replyOfficial

07 Jun 2021, 17:57

Please do expect a call from our Team within 24 hours.

^NZ

Cell C's reply07 Jun 2021, 17:57

Official

Please do expect a call from our Team within 24 hours.

^NZ