payments not allocated

<p>I took out a contract with cell c in Oct 2015. I decided to cancel it in June 2016, I made the payment and called cell c as they requested. I then took out a data contract 2 weeks after closing the voice contract. To my surprise, the payment I made was now allocated to the data contract and only cell c knows why in the world they would allocate funds of a contract that was paid way before then other was taken. So I decided that I don't want the data package any longer. Paid it off on the 21 July 2016 after cell c decided to go into my account, unauthorised to debit 3599 which is the very amount I paid to close my 1st contract. I have called every department at cell c and now I think it's only fair that you dance to my tune. I demand to be called by a senior manager to have this sorted out. Pauline Kgabane seemed to find my matter and Cell C's incompetence very amusing while I have to be in the phone at the strangest hours to try and get people to do their jobs. Needless to say I woke up to 2 debit orders of R8.50 and I must pull out statements? For what? Just to incur charges ?</p>