PAYMENTS NOT ALLOCATED

Now I can see that cell c are not prepared to assist me with the allocation of my payments<br> <br> My phone was suspended due to non payments only to find that I have made payments and used an incorrect reference number ,<br> I have emailed them the proof of payment twice and followed up with them several times and they keep on saying someone will contact me regarding my query . till today no one did, stead when I called them they told me my sim card has been blocked.<br> 1. I want to know who put those notes that I called them and asked the sim to be blocked as I lost my phone on cell c system.<br> 2. I have never lost my phone <br> 3. I never phoned cell c that they must block my number <br> 4. I have sent a proof of payment for the payment on the 11 May to be allocated on my account even today nothing has been done <br> 5. I am forfeiting my minutes because of the *********** people who are not prepared to do their work.<br> 6. I want back all the minutes I lost after the 11 of may as is not my fault that my sim card was blocked, as every time when I call their call centre for sim swap they are telling me they cannot assist me as my account is in arrears . my number is ***.<br>