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nasheta V
1 reviews | Active since Jun 2013
08 Jun 2021, 12:35
Payments not allocated
Good afternoon
I made May's payment timeously via the app on 12th May, and then on the 28th I got debited. I have been querying this since last week and I keep being told that the payment hasn't reflected. I have since emailed both proof of payments as requested, but to date I have not had feedback. I spoke to the customer care centre today again and have been told that the ref no for the query will be sms's to me - I am still waiting. I wish for the credit to be allocated to my account, so that I am not debited again at the end of June. Please can someone assist urgently.
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Replies (2)
Cell C's replyOfficial
08 Jun 2021, 13:07Hi Nasheta
We have received your billing query which has been escalated to our Support Team for assistance. One of the consultants will contact you to provide assistance.
^MM
We have received your billing query which has been escalated to our Support Team for assistance. One of the consultants will contact you to provide assistance.
^MM
Cell C's reply08 Jun 2021, 13:07
Official
Hi Nasheta
We have received your billing query which has been escalated to our Support Team for assistance. One of the consultants will contact you to provide assistance.
^MM
We have received your billing query which has been escalated to our Support Team for assistance. One of the consultants will contact you to provide assistance.
^MM
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nasheta V's updateReviewer Update
17 Jun 2021, 13:55Good day
Please can someone contact me to resolve this query. I had a call from Moses Mo***eng on 10th June 2021. I was requested to email my proof of payments to him, which I have.
Unfortunately no feedback has been received as yet and it's nearly time for my next debit order. I have been querying this since 28th May already.
Please can someone contact me to resolve this query. I had a call from Moses Mo***eng on 10th June 2021. I was requested to email my proof of payments to him, which I have.
Unfortunately no feedback has been received as yet and it's nearly time for my next debit order. I have been querying this since 28th May already.
nV
nasheta V's update17 Jun 2021, 13:55
Reviewer Update
Good day
Please can someone contact me to resolve this query. I had a call from Moses Mo***eng on 10th June 2021. I was requested to email my proof of payments to him, which I have.
Unfortunately no feedback has been received as yet and it's nearly time for my next debit order. I have been querying this since 28th May already.
Please can someone contact me to resolve this query. I had a call from Moses Mo***eng on 10th June 2021. I was requested to email my proof of payments to him, which I have.
Unfortunately no feedback has been received as yet and it's nearly time for my next debit order. I have been querying this since 28th May already.