PAYMENTS **** STATEMENT SHOWS NOT

I HAVE BEEN ASKING AGENTS TO SEND ME UPDATED STATEMENT FOR THE PAST MONTH I HAVE MADE PAYMENTS AND SENT IT TO PROOF OF PAYMENT AND STILL THEY KEEP SENDING ME A STATEMENT OF PREVIOUS MONTHS THEY DONT DEBIT WHEN THEY SUPPOSED TO THEY DONT READ EMAILS PROPERLY YET THEY ASK YOU TO RATE THEM WHEN THEY DONT EVEN ASSIST YOU. I MADE PAYMENTS SEE PROOF OF PAYMENTS I WANT A NEW STATEMENT FOR THIS MONTH WITH CORRECT AMOUNTS ON PLEASE. AND EMPLOY PEOPLE WHO CAN READ AND UNDERSTAND!!!! THERE ARE PEOPLE OUT THERE WILLING TO WORK BE STICKER IN YOUR CALL CENTER BECAUSE YOU CAN ACTUALLY HEAR THEM LAUGHING IN THE BACK GROUND THAT IS WHY THEY KEEP GIVING INCORRECT INFORMATION AND DONT LISTEN TO THE CUSTOMERS SOME OF THEN TALK WHILE YOU TALK AND SEE WHAT HAPPENED WRONG STATEMENT AGAIN NOT UNDERSTANDING MY REQUEST. SEE ALL MY EMAILS SENT YOU TELL ME NOONE CAN READ AND UNDERSTAND OR JUST LAZY TO ACTUALLY ASSIST.