SW
Stephan W
1 reviews | Active since Nov 2016
11 Oct 2018, 19:55
Payments go missing
GloCell recently move their bill to CellC with new payment details. I loaded the details on my banking profile and paid my account. The payments got lost on there system and every month I must send the proof of payment and still they don’t load the payments and suspend my service, even talking to the customer care doesn’t help.
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Replies (2)
Cell C's replyOfficial
12 Oct 2018, 07:30Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and assist. Do expect communication and be assured that this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Oct 2018, 07:30
Official
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and assist. Do expect communication and be assured that this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
SW
Stephan W's updateReviewer Update
07 Nov 2018, 20:42The problem was not fix and now you have register me at XDS. Please fix the problem and send my account on time
SW
Stephan W's update07 Nov 2018, 20:42
Reviewer Update
The problem was not fix and now you have register me at XDS. Please fix the problem and send my account on time