payments

On the 05/10/2015 I made a payment to cellc of R577 from my husband's bank account via cellphone banking. 2days later when I called cell c I was told that they didn't receive my payment, I was told that cellphone banking take 4 days. when I called after 4 days I was told that they didn't receive the payment. When the payment was made I used my contract number as a reference, however cell c refuses to use my cell number to pick up my payment, I was given attitude by the consultants. They requested prove of payment which I did send to them (bank statement). My husband has blocked out everything else on the statement, accept the cell c payment.cell c refuses to use that as prove of payment they say they want a full statement with how much money is in the account. Which is not any of their business. Up until this day cellc is sending me sms to send me to the legal department. Cellc refuses to help.please assist I dont know what more to do.