payment Upon warranty.

had a C surance that covered the phone physical damages that i paid for 3 months, i booked the phone in for screen repairs that was under warranty requesting for it to be repaired the network, volume button and cracked screen. <br> when i called after 2 weeks to ask how far is my phone they told me i still have to fill application for insurance, that i did and faxed i called for confirmation if they received them, i was told to re-fax that i did same day.<br> <br> after a week of faxing i called to confirm if everything is fixed! i was told i needed to re-fax a form with detailed info on what damaged the phone and when all crazy questions, <br> i cancelled the insurance and asked and ask them to fix what is covered by the warranty but they told me they cannot as the screen damage overrules the warranty and the phone needs to be fixed all damages in in it and i pay R2500.<br> the amount i bought the phone with i needed to pay to fix only the screen. neeh.<br> <br> Cell C is the worst service provider, i regret opening an account if they cannot even fix whats covered by warranty. please advise maybe i dont know whats the meaning of warranty means. bad bad bad CELL C. not conviced with their warranty policy.