Payment plan with cell c

I lost my job due to covid. Like a lot of people everywhere around the world. I have been trying my ass off to contact cell c collections department to set up a payment plan. Nobody can help me. They keep giving me a number that is "having technical difficulties", and the call ends.

I just need someone to contact me on ***, so I can set up a payment plan to square up the account! As my cell c number is deactivated. It's so frustrating because your agents don't listen properly. I have to repeat myself a million times ffs!