TM
Thato M

1 reviews | Active since Nov 2018

22 Nov 2018, 12:28

Payment Misery!!! I seriously hate Cell C or their partners (I don't know) NDS Credit!!!!

I'm writing on Hellopeter with the hope that my misery will be over! I don't know what to do anymore! I have fully paid my Cell C account and have just receive such a message yesterday from NDS Credit that reads: "Start 2019 debt free. Settle your account and have your Credit Bureau profile amended. Call NDS Credit Management today on.... Ref:..."

I don't know how Cell C or NDS Credit work, but I don't even know what is the suitable word to explain how they work. Cell C handed me over to Shapiro Shaik Defries & Associates (SSDA) bcoz of my account problems of which I fully paid my account which had a balance of R1500. I paid this amount to Cell C via their Shapiro Shaik Defries & Associates debt collectors on 30 September 2017. After a while, having made the payment and confirmed with SSDA I was contacted by NDS Credit people again and again that I'm owing Cell C and have to pay this R1500. I sent the proof of payment to NDS Credit again (Nov 8, 2017) and again (29 Nov 2017) and again (09 Feb 2017) and again (12 March 2018) and again (12 March 2018), until I reached an NDS - Call Centre Supervisor by the name of Mr. Neo Lebyane who responded by saying, "Proof of payment has been received." Since I was requesting for the paid up letter I requested him for it as well, and this was his response, "I have taken this up with Cell C again hence they have had advised that , the paid up letter will be forwarded to you directly." The paid up letter was never received and today I am receiving this message: "Start 2019 debt free. Settle your account and have your Credit Bureau profile amended. Call NDS Credit Management today on.... Ref:..."

Please guys, I've got enough misery of my own. Sort out the way you work. I don't owe Cell C and I don't understand why I should be receiving such a message!!!

Regards Thato

0
Replies (6)
Cell C
Cell C's reply22 Nov 2018, 13:17
Official
Apologies for the frustrations you have experienced.  We would appreciate the opportunity to assist you.

Kindly private message us your ID number in order for us to attend to the matter.

Regards
Cell C | DA
TM
Thato M's update22 Nov 2018, 13:23
Reviewer Update
Should I write my ID number here or do you have another number where I can send it? Bcoz I don't feel that comfortable putting here.
Cell C
Cell C's reply22 Nov 2018, 14:32
Official
Our team will be in touch to ensure the matter is resolved.

Regards
Cell C | DA
Cell C
Cell C's reply23 Nov 2018, 06:54
Official
The query has been forwarded to our legal department.  Maropeng will provide feedback as soon as it has been completed.

Regards
Cell C | DA
Cell C
Cell C's reply28 Nov 2018, 07:54
Official
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
 
Regards
Cell C | PN 
TM
Thato M's update12 Dec 2018, 07:17
Reviewer Update
Hi Mr Maropeng, I would like know when will I be getting a paid up letter?