Payment made on the 3rd of September not reflecting at Cellc.

Last month in August the 26th I couldn't make a payment of R248.98 on time thereafter I called Cellc on the 3rd of September to find what the implications will be. Whoever that I spoke to said seeing that I was late with the debit order, there will be penalty fees charged. This call centre agent said to me the amount to be paid will be R383.90. On the 9th of September I then paid the amount I was given. This person gave me the account that I have to transfer the money to and all the references pertaining to this payment, because I was now paying manually. This call center agent also said I must send the proof of payment to thier email address which is: collections ***. This person also said thatvI can do a screen short and email it to collections, I did that. I then asked this agent that from then onwards can we please change the debit order to the 5th or 6th of the month, my reason being that it they could I use the social security grant ( Sassa)to pay the monthly payments required. There after I called them again and asked it we could make the debit order date to be the 2nd of the month, that agent agreed and said they will now debit my account on the 2nd of the month. The reason for my complaint is that yesterday my niece who is doing her medical practices had been deployed in Pietermaritzburg, seeing that she also uses Cellc she called me and wanted to know if I could by purchase air airtime for her, seeing that we both use Cellc. I agreed and immediately called Cellc, whoever that I spoke to said, it is doable, however they are waiting for the R383.90 I paid on the 3rd to reflect on thier system. This person said today the 19th the payment will reflect and ai will be in a position to buy airtime for my niece. I called just now and agent who attended to my query said that amount of money is not reflecting yet, therefore she cannot help me. My reason for writing this review is what is the issue now, dome agents can see the payment I made on the 3rd one cannot, the other says she/he can't. The airtime that she is requesting will be billed in my account for the debit order of the 2nd, so what is the problem. Can somebody please check my profile and all the ups and downs I made. I have said if in writing that I will definitely have enough money on the 2nd of October for the debit order to run, and thereafter Cellc should debit my account on the 2nd of every month until I die. Please help me hellopeter.