JD
Johan D

1 reviews | Active since Sept 2018

22 Jul 2021, 07:52

Payment issues for months and find out its at their side ****ing disgraceful.

After struggling with a faulty router getting it fixed by a technician at my own cost. Because cell c only wanted to to something on tuesday after 2.thats tge tipe of service you get 3 days after logging a req and ticket. And after speaking to fibre support they tell me cell c has had problems for over 3 months at their proof of payment department. Im so ****ing mad and made me take off from work twice losing needed money but the problem was at their side not my side. I payed a technician out of my own pocket aswell need internet to work. So you have to the end of today tomorrow at tge latest to fix my account. Now i have a 3d email to send proof to *** this is not fixed by tomorrow im changing to vox allready got my application and qoute. They give me a 30mb line where with u i have 15mb and its almost 100 cheaper. You better ****ing sort my account out very quickly. Or im closing everything and going to vox next month. You are ****ing my name up with credit bureau.

0
Replies (3)
Cell C
Cell C's reply22 Jul 2021, 12:37
Official
Hi Johan

We apologize for the inconvenience caused, please advice you have sent the proof of payment to Fibre support and also please send your ID number.

^NH
JD
Johan D's update22 Jul 2021, 16:38
Reviewer Update
I cannot i did it straight from my absa app I'm not taking off and going into the bank can't afford it. So sort this **** out or im done with cell c this is the last timr with this payment **** u have problems at ur payment department for the last 3 months as was said to me yesterday so ****ing start fixing your ****
JD
Johan D's update23 Jul 2021, 17:09
Reviewer Update
That email i have use numerous times your account department is uo to ****. U costed me alot of money till now i even had to pay out of my own ****ing pocket for a technician to fix my router because you just dont give a ****. U will start crediting my account. Or i want to know how quick i can cancel this contract but i promise you now you wont get anything from me extra after all tge **** i hade gone through and money i lost during this ****ed up period with cell c