LP
Lizamarie P
1 reviews | Active since Apr 2014
06 May 2019, 09:51
Payment for no service
Cell C have been deducting money from my Dad's account **********ly for at least two years after confirming that they do not have record of any contract between themselves/GloCell and S. H. Puth. I have sent the required documentation, including an affidavit, bank statements,etc and lodged a complaint. I have been waiting for 2 months for feedback and only get an automated response or a placating email promising that I will be contacted within 24-48 hours. The phone numbers for the Legal Department only ring. My Dad has passed away after a battle with cancer and we didn't have access to his account. This is atrocious customer service.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
06 May 2019, 10:21Good morning Lizamarie
Sincere condolences for your loss, please accept our apologies for any inconvenience caused by this.
We can confirm that our legal department has cancelled and closed off the account as a deceased estate.
Regards
DA
Sincere condolences for your loss, please accept our apologies for any inconvenience caused by this.
We can confirm that our legal department has cancelled and closed off the account as a deceased estate.
Regards
DA
Best regards,
Cell C's reply06 May 2019, 10:21
Official
Good morning Lizamarie
Sincere condolences for your loss, please accept our apologies for any inconvenience caused by this.
We can confirm that our legal department has cancelled and closed off the account as a deceased estate.
Regards
DA
Sincere condolences for your loss, please accept our apologies for any inconvenience caused by this.
We can confirm that our legal department has cancelled and closed off the account as a deceased estate.
Regards
DA
Best regards,
LP
Lizamarie P's updateReviewer Update
06 May 2019, 10:26Dear CellC
Thanks for your response.
There is no account to cancel as there was no contract between CellC and my father. This did not, however, mean that money was not deducted from his account monthly for two years without him receiving any service for this money.
Will you reimburse his estate?
This is, in my opinion, a clear case for your ***** department.
LP
Lizamarie P's update06 May 2019, 10:26
Reviewer Update
Dear CellC
Thanks for your response.
There is no account to cancel as there was no contract between CellC and my father. This did not, however, mean that money was not deducted from his account monthly for two years without him receiving any service for this money.
Will you reimburse his estate?
This is, in my opinion, a clear case for your ***** department.